Frequently Asked Questions

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Theory to provide the best possible user experience to our international customers. Please select the flag icon in the top right corner or the dropdown menu on mobile devices to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Outlet.Theory.com ships to all 50 United States, select U.S. territories, APO/FPO/DPO and select International countries: AE, AL, AM, AR, AT, AW, AZ, BB, BD, BE, BG, BM, BN, BO, BR, BS, BY, BZ, CA, CH, CL, CO, CR, DE, DK, DO, DZ, EC, EE, EG, ES, ET, FI, FR, GR, GS, GT, GY, HN, HR, HT, HU, ID, IE, IL, IN, IQ, IS, IT, JM, JO, KE, KG, KH, KY, LK, LT, LU, LV, MA, MC, MD, ME, MN, MO, MP, MT, MU, MV, MX, MY, NG, NI, NL, NO, NP, NZ, OM, PA, PE, PF, PH, PK, PL, PT, PY, QA, RO, RS, RU, SA, SE, SI, SR, SV, TC, TH, TN, TT, TZ, UA, UY, UZ, VE, VN, ZA, ZM.

Orders shipping to Alaska and Hawaii are not eligible for 3Day, 2Day, or Standard Overnight shipping. Please note shipping to Alaska and Hawaii require additional shipping time.

All international orders are facilitated by our partner, Global-e. Global-e will be the merchant of record on all international shipping documentation, as well as on your billing statement. Once the order is placed, Theory will ship your order. From here the appropriate international documentations (such as import paperwork) will be added to your package and shipped to your final shipping address. Please note that we are unable to control any delay in delivery due to customs. Please contact customer service if you have any questions about the status of your order.

To select a new shipping destination, select your preferred country flag in the header (or menu on mobile) of our website.

Shipping charges depend on the location.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.

All available currencies are listed in the dropdown menu under the flag icon.

Log into My Account to view the status of your order or click here if you checked out as a guest.

If your item is eligible, you will be able to initiate a return to our warehouse through the Global-e returns portal. You can select an Express return to receive a prepaid label or use your own carrier with a Standard return. Using the portal ensures that you will have all necessary paperwork to get your return through customs and back into the US to be processed at our warehouse. If this paperwork is missing, it may result in delays or hold ups in your local or US customs.

Outlet.Theory.com will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at Outlet.Theory.com. Merchandise purchased at Outlet.Theory.com at a discount of 60% off or more, or labeled as Final Sale, may not be returned or exchanged.

You can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label for a discounted/negotiated rate, to initiate a return CLICK HERE. All duties, taxes and shipping paid are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. For questions regarding international returns, please CLICK HERE.

In your return please:
1. Visit our Returns page and follow the steps to create your return.
2. Print all documents.
3. Place the Return Note (page 1) inside the mailer along with the items you are returning.
4. Stick the Address Label (page 2) on the outside of the mailer. Make sure no other labels are showing. If Standard Return was selected, be sure to add appropriate postage with the carrier of your choice. We recommend using a trackable return service.
5. Drop off your return and the rest of the documents to the courier on the label (DHL only for Express Returns). In some countries, you will receive a commercial invoice in your printout. In this case, you will need to place 2 commercial invoices (pages 4 & 5) in a sealed, transparent envelope. Your courier should have one available for you. Then, hand the courier the waybill (page 3) and 1 commercial invoice (page 6). In some countries, there will not be a commercial invoice in your printout*. In that case, skip this step; it will be sent electronically. Hand your courier the waybill (page 3) as a final step.

Recap:
Inside the mailer: Return Note (page 1) and items
Outside the mailer: Shipping label (page 2)
Outside the mailer in a sealed, transparent envelope: 2 commercial invoices* (pages 4 & 5 if applicable)
Hand to courier: 1 waybill (page 3) & 1 commercial invoice* (page 6 if applicable)

*Some countries have moved to paperless commercial invoices. If you do not receive a commercial invoice in your printout, it will be sent electronically and you do not need one to make a return.

You can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label for a discounted/negotiated rate (Canada and Mexico return for free), to initiate a return CLICK HERE. All duties, taxes and shipping paid are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. For questions regarding international returns, please CLICK HERE.

We’re sorry, but we do not offer automatic exchanges for orders outside the U.S. at this time. If you want a different item or size, please return the original item here and place another order for the new item.

Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account on the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Your refund can only be credited back to the original form of payment. You will receive a full refund of the product price paid. Any duties and taxes paid separately at checkout are nonrefundable.