Return Policy
TheoryOutlet.com will accept returns or exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at Theoryoutlet.com. Gifts purchased on Theoryoutlet.com may only be returned for store credit or exchanged within 60 days of original purchase. Merchandise purchased at Theory Outlet stores and Theory.com at a discount of 70% off or more, or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time. For Instagram and Facebook orders, please initiate return on the app where you placed the order.
Return Instructions
Domestic
To initiate a return please click here. If you are unable to initiate a return label please email clientservice@theory.com
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a UPS pickup here.
Returns will be processed within 14-21 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing. Please note items may be processed separately, you will receive separate returns confirmation emails
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
International
You can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label for a discounted/negotiated rate, to initiate a return CLICK HERE. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. For questions regarding international returns, please CLICK HERE.
FINAL SALE Items
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
Exchanges
If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
Items Purchased at Other Locations
Items purchased at retail stores, department stores or any other store selling Theory merchandise may not be returned to Theory.com.
Theory Outlet Store Purchases
Theory Outlet will accept returns or exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at any standalone Theory Outlet store.Theory outlet store merchandise cannot be returned to a Theory retail location. Theory will issue a refund in the form and amount tendered for the final transaction excluding cash purchases. Cash purchases may only be returned for store credit. Returns and exchanges accompanied by gift receipt may only be returned for store credit or exchanged within 60 days of original purchase. Gift card sales are final and may not be returned. All merchandise purchased at Theory outlet stores at a discount of 65% off or more, as well as swimwear, intimates, jewelry, and special order items are final sale and may not be returned or exchanged.
*Up to 70% off, plus additional 20% off select merchandise through July 30, 2021 3:59 AM EDT online at theoryoutlet.com and in Theory Outlet U.S. stores. May not be used on theory.com or at Theory full-price stores. Clearance items 70% off and higher are FINAL SALE and are not eligible for return, exchange, or credit. Merchandise sold as is. Offer cannot be redeemed for cash or gift cards, or applied to previous purchases. Only valid in select countries. For questions, please contact clientservice@theory.com. Offer terms are subject to change.
*Additional 15% off select merchandise. Discount only open to students with valid identification. Offer valid only on theoryoutlet.com and at Theory Outlet stores, may not be used on Theory.com or Theory full-price stores. Offer cannot be used on ‘Last Chance’ merchandise, or items discounted 70% off or more, redeemed for cash or gift cards, or applied to previous purchases. Only valid in the United States. Some exclusions may apply. Please contact clientservice@theory.com for details. Offer terms are subject to change.
**Enter your unique code at checkout for $25 off your purchase of $125 or more. Offer expires in 30 days and may not be redeemed for cash or gift cards, or applied to previous purchases. Discount valid only on theoryoutlet.com and may not be used on theory.com, at Theory Outlet or Mainline stores. Offer only valid in select countries. Some exclusions may apply, offer terms are subject to change.