Return Policy
Holiday Return Policy
Outlet.Theory.com orders placed November 13, 2023 to December 25, 2023 are eligible for return (no restocking fee) until January 15, 2024 or 30 days after receipt, whichever is later. Please visit outlet.theory.com/returns to submit your return request and retrieve a prepaid return label. Final Sale items are not eligible for return or exchange.
Standard Return Policy
Outlet.Theory.com will accept returns in original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at Outlet.Theory.com. Merchandise purchased at Theory Outlet stores and Outlet.Theory.com at a discount of 70% off or more, or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time. For Instagram and Facebook orders, please initiate return on the app where you placed the order. Beginning October 24, 2022, we will no longer accept online returns in our retail stores.
Return Instructions
Domestic
To initiate a return please click here. Returns received after 14 days of your delivery date will incur a $9.95 restocking fee (not applicable during our extended Holiday Return policy). If you are unable to initiate a return label please email clientservice@theory.com.
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a UPS pickup here.
Returns will be processed within 5-7 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing. Please note items may be processed separately, you will receive separate returns confirmation emails
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
International
You can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label for a discounted/negotiated rate, to initiate a return click here. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. For questions regarding international returns, please click here.
FINAL SALE Items
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
Items Purchased at Other Locations
Items purchased at retail stores, department stores or any other store selling Theory merchandise may not be returned to Outlet.Theory.com.
Theory Outlet Store Purchases
Theory Outlet will accept returns or exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at any standalone Theory Outlet store.Theory outlet store merchandise cannot be returned to a Theory retail location. Theory will issue a refund in the form and amount tendered for the final transaction excluding cash purchases. Cash purchases may only be returned for store credit. Returns and exchanges accompanied by gift receipt may only be returned for store credit or exchanged within 60 days of original purchase. Gift card sales are final and may not be returned. All merchandise purchased at Theory outlet stores at a discount of 65% off or more, as well as swimwear, intimates, jewelry, and special order items are final sale and may not be returned or exchanged.