Return Policy
TheoryOutlet.com will accept returns or exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at Theoryoutlet.com. Gifts purchased on Theoryoutlet.com may only be returned for store credit or exchanged within 60 days of original purchase. Merchandise purchased at Theory Outlet stores and Theory.com at a discount of 70% off or more, or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.
Return Instructions
Domestic
To initiate a return please click here. If you are unable to initiate a return label please email clientservice@theory.com
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a UPS pickup here.
Returns will be processed within 14-21 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
International
You can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label for a discounted/negotiated rate, to initiate a return CLICK HERE. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. For questions regarding international returns, please CLICK HERE.
FINAL SALE Items
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
Exchanges
If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
Items Purchased at Other Locations
Items purchased at retail stores, department stores or any other store selling Theory merchandise may not be returned to Theory.com.
Theory Outlet Store Purchases
Theory Outlet will accept returns or exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at any standalone Theory Outlet store.Theory outlet store merchandise cannot be returned to a Theory retail location. Theory will issue a refund in the form and amount tendered for the final transaction excluding cash purchases. Cash purchases may only be returned for store credit. Returns and exchanges accompanied by gift receipt may only be returned for store credit or exchanged within 60 days of original purchase. Gift card sales are final and may not be returned. All merchandise purchased at Theory outlet stores at a discount of 65% off or more, as well as swimwear, intimates, jewelry, and special order items are final sale and may not be returned or exchanged.
*Deals of the month valid through March 23, 2021 3:59 AM EDT at Theory Outlet U.S. stores and online at TheoryOutlet.com and may not be used in Theory full-price stores or on theory.com. Offer cannot be redeemed for cash or gift cards, or applied to previous purchases. Only valid in select countries. For questions, please contact clientservice@theory.com. Offer terms are subject to change.
*Offer valid for Alipay members only through April 1, 2021 3:59 AM EDT. Discount will auto apply at checkout with use of Alipay account. Valid online only at theoryoutlet.com and may not be used in Theory Outlet stores, Theory full-price stores, or on theory.com. Offer cannot be combined with other promotional offers, redeemed for cash or gift cards, or applied to previous purchases. Items 70% off and higher are FINAL SALE and are not eligible for return, exchange, or credit. For questions, please contact clientservice@theory.com. Offer terms are subject to change.
*Offer valid for China UnionPay card holders only through March 1, 2021 3:59 AM EDT. Discount will auto apply at checkout with use of China UnionPay card. Valid in Theory Outlet U.S. retail stores and online at theoryoutlet.com. Offer may not be used at Theory Mainline channels. Offer cannot be combined with other promotional offers, redeemed for cash or gift cards, or applied to previous purchases. Items 70% off and higher are FINAL SALE and are not eligible for return, exchange, or credit. For questions, please contact clientservice@theory.com. Offer terms are subject to change.
**Enter your unique code at checkout for $25 off your purchase of $125 or more. Offer expires in 30 days and may not be redeemed for cash or gift cards, or applied to previous purchases. Discount valid only on theoryoutlet.com and may not be used on theory.com, at Theory Outlet or Mainline stores. Offer only valid in select countries. Some exclusions may apply, offer terms are subject to change.